AccurioPro VDP Support AccurioPro VDP Support Knowledgebase
Install and Maintenance
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Knowledgebase Install and Maintenance

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Support for macOS Catalina

Please note that macOS Catalina is now supported by all AccurioPro VDP and Catalog software products. However, please note that if you are running this operating system, you must also upgrade to Adobe InDesign 2020 or later.  

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MAC OS 11 Big Sur

This article provides information about compatibility of AccurioPro VDP and Catalog software when running on devices that utilize the macOS Big Sur (OS 11) operating system. In brief, AccurioPro VDP and Catalog software is compatible with Big Sur whe...

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How to upload files for support tickets

When requesting technical support, please submit the error messages and the actual job file(s) so we can test things for you. This document explains how to upload the necessary items. ERROR MESSAGE UPLOADS If you are seeing an error message, please t...

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How do I install the free AccurioPro Tag Display software?

The AccurioPro Tag Display software is designed to display all of the AccurioPro or other Meadows product tags in the document, and permit normal editing of the document without loss of tagged information. The Tag Display software is completely free,...

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How to transfer AccurioPro settings from Desktop to Server systems

If you are running a Server version of AccurioPro, occasionally you may need to transfer your settings from the AccurioPro VDP (Desktop) version to the AccurioPro VDP Server (Server) version of the software. This document describes which settings to ...

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Where are your current software downloads and updates?

All current versions of our software are listed on our software downloads page which can be accessed from this form, listed on our main website under the Support > Download Software menu.

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An error occurred trying to access the Meadows Online activation system

If you are receiving an error while trying to activate one of your Meadows software products, this article provides a few steps to help track down the problem. INTERNET CONNECTION REQUIRED All Meadows software products are activated online, which mea...

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How to transfer AccurioPro from one computer to a different computer

This article describes how to transfer all of your AccurioPro software and settings from one computer system to a different computer system. Your AccurioPro settings are stored in a Meadows folder that exists inside of the Adobe InDesign Preferences ...

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How to transfer AccurioPro software and settings from older InDesign Server system to new InDesign Server system

This article describes how to transfer all of your AccurioPro VDP Server software and settings from an older version of Adobe InDesign Server to a newer version of Adobe InDesign Server, on the same hardware/VM, or to a new hardware/VM configuration....

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How to turn off Adobe InDesign automatic updates

ADOBE INDESIGN AUTOMATIC UPDATES This article describes how to prevent the Creative Cloud app from automatically updating your version of Adobe InDesign. If your copy of Adobe InDesign has been auto-updated already (and you need to install an older v...

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How do I install an optional module for AccurioPro?

This article will instruct you on how to install optional modules for use with AccurioPro software. In brief, it is best to simply reinstall and activate the software completely, selecting your optional modules during the installation process. Please...

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How to install a newer (or older) version of Adobe InDesign for Meadows software

Sometimes you may want to downgrade your current version of Adobe InDesign, or you may wish to upgrade Adobe InDesign to the most current version. This article tells you how to do it. CHECK ACCURIOPRO SOFTWARE AVAILABILITY First, please be sure that ...

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Software is warning my Order Code is invalid

If your Order Code is being detected as invalid, most often the code has been entered incorrectly. Please try to copy/paste the Order Code from the email that you received from Meadows. If this does not resolve the issue, this article will assist you...

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Meadows Log4j Vulnerability (in brief, no worries!)

As many of you have heard, a critical vulnerability was discovered in the Apache Log4j software component that is widely used in many software products. This article provides detailed information about Meadows software products with regard to this vu...

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What is the Not Optimized alert message when using Macintosh installers

If you are running Mac OS 10.13.4 or later and installing a legacy version of AccurioPro software, you may receive the following alert message: "Installer Name" is not optimized for your Mac and needs to be updated. You are receiving this warning bec...

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How to reset your AccurioPro activation, preferences, and other settings

This article provides instructions for resetting your AccurioPro software activation, preferences and other settings related to the software. Use the System Maintenance Utilities (Desktop Systems Only) To reset your AccurioPro settings, please try th...

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How to fix various Creative Cloud desktop app issues

This article describes a number of workarounds for some common issues with the Adobe Creative Cloud desktop application that seem to occur from time to time. These issues include not being able to locate or install updates for Creative Cloud applicat...

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How to install AccurioPro software

This article will instruct you on how to install your AccurioPro software and optional modules. The steps provided below are for a full installation of the software onto an existing or new computer. WHAT YOU WILL NEED Before you begin, you will need ...

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Where to find Serial Numbers, Order Codes, and Activation Status for your software

This article tells you where to find the Order Code and Serial Number for your Meadows software products. It also provides instruction for determining the activation status of your software (expiry dates, etc). THE ABOUT WINDOW The About Window displ...

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How to remove or uninstall Meadows software from Adobe InDesign

This article provides instructions for removing all Meadows software, or for removing a specific Meadows plug-in module from your version of Adobe InDesign. All Meadows software modules are installed into the InDesign/Plug-Ins/Meadows/ folder. REMOVI...

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How to transfer AccurioPro settings from an Old InDesign version to a New InDesign version

This article describes how to transfer all of your AccurioPro settings from an older version of Adobe InDesign to a new version of Adobe InDesign. Your AccurioPro settings are stored in a Meadows folder that exists inside of the Adobe InDesign Prefer...

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How to restore the AccurioPro panels if they are not visible or displaying incorrectly?

This article provides instruction for restoring the screen position of the AccurioPro or other panels (a/k/a floating palettes) if the panel is no longer visible, or if it is displaying in an odd fashion. For example, perhaps you can only see the top...

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Where do I find the InDesign Preferences and Meadows Preferences folder?

Many of the settings for Meadows software products are located inside a folder titled Meadows. The Meadows folder exists inside the same preferences folder as Adobe InDesign preferences. This document provides instructions for how to locate the Meado...

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How do I deactivate AccurioPro?

This document describes how to deactivate an entire AccurioPro installation. Once the software has been deactivated, you can delete the software (so that it no longer prompts for activation), install the software onto a different computer, or re-inst...

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How to reset Adobe InDesign preferences

When you notice that your Adobe InDesign software is starting to behave a bit erratically, deleting the InDesign preferences (also referred to as resetting the preferences) often solves the problem. This article explains how to reset your InDesign Pr...

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How to cleanse your documents (to repair Required Plug-In alerts and other issues)

Sometimes, when you open an InDesign document, you may see a warning that a Required Plug-In is missing. When this occurs, you are continually forced to perform a Save As operation on the document and the document may give you some trouble in automat...

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Where does AccurioPro store ODBC SQL Fragment files?

ODBC SQL Fragment files are individual text files. Each file contains a single ODBC query statement. AccurioPro uses these files to query ODBC-compatible databases and retrieve data to update content in a document. If you have set up your AccurioPro ...

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Software Activation on Microsoft Surface Pro

When activating Meadows software on a Microsoft Surface Pro tablet, follow this recommendation if you wish to use Meadows software regardless whether your Surface Pro is attached to its dock.  We recommend that you install and activate the software w...

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How do I share or back up my CopyFit Sets?

The CopyFit feature allows you to save up to 10 distinct sets of copy fitting parameters that you can customize, allowing you to apply quickly specific combinations of formatting adjustments, priorities, methods, and copy fitting styles. To share or ...

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How to install AccurioPro Catalog Tagger software

To install the AccurioPro Catalog Tagger software, download and run the AccurioPro Catalog installer. It is the order/activation code that limits the AccurioPro Catalog software to Tagger functionality.

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About the "Always use Document DDF" AccurioPro preference

The Always Use Document DDF AccurioPro preference determines whether AccurioPro always uses a special type of DDF named the Document DDF or allows you to use DDFs that you name. This preference is a check box option that is available on the AccurioPr...

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ODBC Module will not load

If you have installed the optional Meadows ODBC plug-in module for Adobe InDesign, and the module will not load at startup (and does not generate an error message - it simply does not load), this generally means that the required "iODBC Framework" is...

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Does AccurioPro support Cloud, VM, or multi-user environments?

This article discusses the possibility of running AccurioPro software on a virtual system, such as a cloud-based or shared environment. Although AccurioPro software may function properly in a virtual system, technically we do not support these config...

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Malicious Software Message

If you receive an InDesign error that Apple can't check an app or installer for malicious software, please try the following: 1. In the Finder on your Mac, locate the app/installer you wish to open. (Don't use Launchpad to locate the app.) 2. Control...

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How to reactivate DesignMerge software to enable new Optional Modules

This article describes the process for reactivating your AccurioPro VDP software. A reactivation is required if you add new Optional Modules to your order after AccurioPro VDP software has already been installed on your system. Once you have reactiva...

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